ACCESS TO FACE-TO-FACE AND ONLINE SERVICES – WE ARE OPEN & HERE FOR YOU

WE ARE OPEN & HERE FOR YOU – ACCESS TO FACE-TO-FACE AND ONLINE SERVICES

We are continuing to provide services, including face-to-face appointments, as we have been doing throughout the COVID-19 pandemic. We are prioritising delivery of care and services based on clinical needs.

How you contact us continues to be different at the moment in order to deliver services safely and effectively and to help stop the spread of coronavirus to other patients and the team.

If you need medical advice or treatment, please telephone your surgery, or for non-urgent advice or treatment, please send us your query via the confidential website enquiry forms.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile phone or computer. You will usually be assessed by a clinician on the telephone first to agree what is most appropriate for you and if you have a preference you can discuss this with them.

A limited number of pre-bookable telephone appointments will be available for new problems commencing in June.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation, and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need. This will be assessed by your GP or nurse when they phone you and if needed they will book a face-to-face appointment for you.

Attending the surgery:

If you are coming in to the practice please remember to wear a face covering. Infection control and social distancing guidance has not changed. You may therefore be asked to wait outside or in your car as our reception areas cannot accommodate a lot of patients. Please do not attend if you have coronavirus symptoms or are self-isolating.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns or go online to seek NHS advice at www.111.nhs.uk or www.usetherightservice.com

For urgent issues or out of hours, you can also call the NHS on 111

We are currently undertaking more consultations than at any time before Covid-19 and facing unprecedented demands with a huge increase in the number of calls we are receiving. Please note that the average wait for a routine appointment is approximately 4 weeks in and around Newbury

Our staff are working extremely hard to provide services and care. We all look forward to lockdown measures continuing to ease but in the meantime we would like to thank our patients for your continued support and understanding.